“I would like to take a moment to express our appreciation to Brad Byrnes of Xpert Technologies and his staff for their excellent service.They are very professional and extremely knowledgeable in solving our unique technology problems. They get the job done without wasting time and are friendly and approachable on any question or problem.
How did we first hear of Brad’s company? – eavesdropping in the elevator. Someone from our building was singing his praises and our systems manager, Laura, asked for his name and number. Talk about a pick-up. It has been to our benefit ever since.”
“Thank you for all your help you gave me with my computer issues from trying to fix the problems on my old computer, getting my new one set up, and retrieving documents that I have deleted. I really thank you for all the help you have given me with the phones, I never would have been able to figure out how to set up conferencing on the Polycom phone without your help. Whenever I had a question about the phones or computers you and/or Tim were always very responsive. Thanks for your service.”
“Xpert Technologies has helped us manage and grow our technology platform since 2009. Their knowledge and acumen have been instrumental in helping grow our business to the next level. They have a very knowledge staff that are quick to diagnose and correct any problem to help us operate with maximum effectiveness. Xpert has been a great partner. It’s been a pleasure to work with this group of professionals.”
“Xpert Technologies has provided installation of the SonicWall appliance for our restaurants in the Detroit area. Prior to Xpert’s support, installing the Internet security device was a dreaded activity from the lack of confidence with the technology and frustration with the processes of the broadband carriers. Our restaurants usually incurred excessive downtime. Xpert Technologies have excellent network/communication skills, works daily and uses the escalation procedures of the carriers to get results. They have always completed this effort in less than an hour.”
“For some time now, Inch Memorials has been doing business with Xpert Technologies, starting with the occasional contact and grown into becoming our full-time IT service and management company.
It only takes a telephone call or e-mail, and they are there to take care of whatever you need. Brad has put together a great supportive and experienced team and we would highly recommend them.”
“We began services with Xpert Technologies in 2006, purely on an on-call basis. We have since graduated to full-time managed services and I cannot be more pleased with the results. From installs to troubleshooting to backup, Brad and the crew at Xpert come through for us, timely and accurately. I would recommend them to anyone needing any type of IT services.”
“Amazing! Thanks to Xpert Technologies and their years of experience, Xpert has implemented our new hosted Citrix Solution that allows us to access our programs at blazing speeds. Now It takes me 2 minutes to change a bill in our software as opposed to 30! Thank you so much for solving our speed issues! You guys are the best.”
“Xpert Technologies gives us the attention that we need to keep our systems going. We are a small company, but when you call for help they are there to get you back up and running. Thanks for your support to GLP.”
“We at Acromag have been very appreciative of XPERT Technologies. They have performed hardware installations, disaster recovery, and they came racing out to get us back up in an emergency situation. We consider them partners in our process and value their input. I can recommend them to other customers without reservation. We are planning to have them help us with future system upgrades.”
“I would like to take a moment to thank you & your team at Xpert Technologies. Your quick response/reaction to our (“yet again”) crisis has been vital to our success. Your willingness to work after hours & around our schedule has enabled us to meet the demands of our customers. Teaming up with Xpert Technologies was an excellent decision by Laser Cutting Company. One would think, a company (such as ours) that uses state of the art lasers & automation would be adept in fixing computer glitches & hiccups, but one would be wrong.
“Thanks for the great service. It was prompt and our new firewall has been operating flawlessly since the install.”
“It helps us to work with vendors like Xpert that offer us quick response times and competitive pricing. Also, because we work with Xpert directly, we have access to both sales related and technical information, as well as the ability to get the deal done without any other 3rd party input.”
“I’m SO glad we had Brad Byrnes at Xpert Technologies set up a backup system for our network. Not a week later a virus corrupted our entire network. If we didn’t have that backup system in place, we would have lost several critical documents and we spent thousands of dollars to clean and restore our network. Since we had the backups in place, we were up and running in just a couple of hours. If you don’t have a reliable network backup system in place, get one NOW. You’ll be glad you did.”
“In 2008 Xpert Technologies provided data, voice, and coax cabling in the redevelopment of the 23 story Fort Shelby Hotel. During the redevelopment of the Fort Shelby Hotel there were many challenges to overcome and Brad and his Team came through every time to with fast and cost efficient ways to mitigate the challenges. On behalf of Fort Shelby Doubletree Guest suite and the Hilton Corporation we would highly recommend Xpert Technologies for all you cabling needs.”
“Xpert Technologies made cost effective recommendations and made improvements that make serving our customers much faster and more efficient. They have greatly impacted our business with the right technology changes.”
“I just wanted to take a moment to thank you for all of your help. I have been wanting to join all four of our companies together through a network and did not realize what a monumental task it involved. I really appreciated the upfront honesty that you provided informing us every step of the way and you were very accurate as to how long it would take. If a project was such that it would take more than a few minutes, you had your crew work nights or weekends so as not to interrupt business.
The X-pert team is made up of not only competent employees, but exceptionally nice people. Your response time is immediate for support and I like that we receive an email for a support ticket as well as emails after the work is completed letting us know exactly what was done. The reports provided are nice because it shows how many support tickets are handled daily, weekly and monthly and I see that the kinks are getting worked out which helps us to run much more smoothly and consistently.”
“Xpert always responds quickly. If they don’t have the answer off hand, they diligently get the correct information and then get back to us immediately. We have had minimal issues or concerns which has been fantastic for us as we don’t have time to babysit or micro manage. They do what they do best and take pride in it. Technology working in our office is key as our clients demand perfection and things being done immediately. We have received that type of service from Xpert which has allowed us to stay up and running and to provide that high level of service to our clients.”
“Words can’t express my gratitude!
I have been in business for 20+ years ..along the way I have worked with many different computer companies…they were all good at the level I needed them….
through a long chain of expert companies…1st – Wizard Computer (Mo Bashir (may he rest in peace), then Compeople ( Jonathan Sher)..fortunately led to Joseph Tanner (I think I have been working with Joseph for 10 years now?).. When Joseph moved to Xpert he told me “This Is It!.” … the kind of support I was ready to have as my company grows ..and as my systems became more and more advanced and critical… After to the move to Xpert ..having my key systems totally backed up has been absolutely ideal..and irreplaceable…. ……..as you know..
This year I had the biggest existential challenge to my business in 20 years when disaster hit and my systems went down ..requiring a new disk drive …and a complete restore…I’m talking every single bit.. As a business owner..nothing more freighting than staring at a absolutely dead computer ..with out the ability to even run a boot disk!..
Fortunately..and still amazing to me… Bill over at Xpert was able to build a boot disk from another computer I had… get my main computer going to the point that he could login and then do a complete restore (this took about a day) …..all done REMOTELY! ..amazing…unfortunately.. a few months later..the system went down again..this time not as severe… and Bill visited in the snazzy Xpert Car ..did the drive update and got my system going as well as loading new software and installing a new printer… This just took a few hours! ….
Amazing support… incredibly confident staff… put your trust in Xpert!”
38765 Mound Rd.
Sterling Heights, MI 48310