“Upon switching vendors and aligning with Xpert Technologies, we noticed a tremendous improvement in service. The technicians are responsive, friendly and thorough. They understand our business and have streamlined our technology.”
Proprietary and Insurance Application Support
InPro Insurance Group is a full-service insurance agency located in Troy, Michigan. Their existing system required too much attention. They needed to put more focus on their clients’ needs. It was just too difficult to stay focused on their client requirements, and also keep up to speed on the changing technology landscape. They chose IT outsourcing with Xpert’s xComplete.
Xpert conducted a technology review of InPro’s environment and made both hardware and process recommendations that would improve their technology performance, support response, and provide a consistent user experience across the organization. Xpert also implemented a wireless solution for employees and guests and tightened down their security infrastructure.
InPro also used products unique to the insurance industry, including docSTAR’s document management software and Applied System’s “TAM”. Xpert is now the first line of support for these applications, eliminating long waits on vendor helplines when immediate support is needed.