Managed services include infrastructure support

How Managed Services Change the IT Game

We live in a time of change for businesses. Businesses are changing the way they operate, smoothing processes and increasing efficiency. Innovation seems to lie around every corner, and a new generation of business leaders is entering the workforce. A modern startup would be unrecognizable to a businessman from the 1970s – and that’s a good thing.

The digital era could be the golden age of small business. Technology allows businesses to punch above their weight and go toe to toe with much larger companies, even without the advantages that come with large supply chains and economies of scale.

Unfortunately, most small businesses don’t have the resources to handle all of their IT needs in-house. The unique need for state of the art technology on a budget has given birth to an entirely new field: managed services.

Managed Services: Behind the Buzzword

If you haven’t worked with a managed service provider before, the term can seem enigmatic. Managed services is a young field, and a variety of offerings fall under the managed services umbrella. In short? It’s a newer, better way to outsource IT.

Managed service providers, or MSPs for short, are independent businesses staffed with experienced IT professionals. They have the knowledge, expertise, and resources to outperform an in-house IT staff. This also means that a managed service provider can provide your business with IT support that fits your budget. You won’t be burdened with hardware costs, risk, or the fear that your technology might be obsolete in six months.

What Managed Services Do

Remember how managed services is an umbrella term? The average MSP offers a selection of services that your business would normally take years to develop on its own. Most providers offer some combination of:

  • Cloud services
  • Infrastructure management
  • Professional network services and network operations centers
  • Hosted phone systems
  • Cybersecurity services
  • 24/7 help desk services

At Xpert, we understand that getting your business’s technology in order can be a hassle. Our response is to offer IT services in package form. Our most popular package, xComplete, covers nearly every need a small business could encounter.

Benefits of Managed Services

All these nuts and bolts are great, but we know that you care more about the results. You can expect to see a wide variety of real benefits for your business, depending on the services you choose to invest in. These include, but are not limited to:

  • More effective communications
  • Savings in multiple departments
  • Decreased downtime
  • Improved morale
  • Better customer relations

In the end, technology is a tool. IT support isn’t a cure-all for your business’s challenges – it simply empowers you to take the necessary steps to overcome them. If you think your business could benefit from a partnership with a managed service provider, we’d love to have a conversation with you. Feel free to get in touch today – it could lead to a total transformation for your business.