A trusted IT support specialist working in the office.

5 Qualities to Look for in Your IT Support Specialist

Who is a bigger fan when it comes to your business? Your mom or your IT support specialist. As much as your mom is cheering you on from the sidelines – your IT support specialist is always there by your side. Even though Mom always has your back you can’t depend on her to accomplish the same amount of technical support as your trusted IT advisors. However, there are ways to ensure you have the best IT support specialists on your team – who support you, just like Mom.

5 Qualities to Look for in Your IT Support Specialist

Pro-Active Approach

You need an IT support specialist who can take control and get things accomplished. Find the right IT advisor who reduces the likelihood of occurrence of the challenging aspects of business operations. They should take preventative measures in protecting your entire IT infrastructure.

Put Your Needs First

Successful IT support specialists will continue to put your business needs and goals first. They will be ready to take action and get the ball rolling. They will make sure the deadlines set are met and continue to work toward an efficient and effective workflow.

Good Communication Skills

Good communication skills begin with listening. This trait will help you differentiate from poor quality advisors to top advisors. Top notch IT support specialists who have great communication skills understand the wants, needs, fears, pain points, and motivating force to drive their clients.

Friendly, Easy to Work With

A relationship should be founded on trust. It is important to be honest and lay-out expectations between employees and business associates. You can find out how to build and sustain trust in your business relationships here: Eleven ways to build and sustain trust in doing business.  

Break Down Tech Jargon

One of the most frustrating aspects in the industry is all of the technical jargon. Great IT support specialists intentionally avoid the use of words that are specific to the trade. Tech vocabulary tends to sounds foreign and can confuse anyone outside the industry. Your IT specialist should be able explain products and services that make sense – especially to YOU.

Leave Your Technology to the Xperts

If you’re ready to have the best IT support specialists on your team – we would love a chance to deliver world-class IT support for all your business-critical needs. Connect with us today!