What IT Support Looks Like Today

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“Have you tried turning it off and back on again?”


Most of us have heard plenty of jokes about how some people struggle with everyday technology. For a while, their stereotypes were at least partially based in reality; technology wasn’t nearly as big of a challenge as a workforce that wasn’t native to modern technology. As new applications and devices have advanced, proliferated, and saturated daily life,  most workers are fairly competent with basic technology. The problem is now largely derived from how complex technology can be, and how quickly an organization can find itself derailed if technology runs awry.

Ongoing IT Support

IT support is no longer a service that you call upon only in times of trouble; it’s more of a partnership, proactively addressing your business’s technology needs and concerns. Ongoing support is more than a buzzword; it’s not just a 24/7 help desk service (though that’s certainly a part of the package). A great service provider will check in with you regularly, offering network monitoring services and cybersecurity updates that keep everything running as smoothly as possible.

IT Infrastructure

Capable technicians don’t just fix problems anymore; they build systems that prevent problems in the first place. Building great IT infrastructure is more comparable to architecture than any other field. Unfortunately it’s often overlooked by organizations that don’t yet fully grasp the importance of technology use design. Poor network architecture is to blame for many technical problems, and it takes a great technician to work around the physical constraints of older buildings and legacy systems that weren’t built with modern technology in mind.

24/7 Help Desk Support

As previously mentioned, help desk services aren’t just limited to basic troubleshooting anymore. At Xpert Technologies, help desk technicians are trained IT professionals who are available around the clock to help you identify and address problems with your network. These issues range from minor glitches caused by user error to legitimate hardware failure. When the help desk isn’t enough to solve your problem, the information they collect is invaluable to helping a technician solve your problem on-site as soon as possible.

Network Monitoring

A great IT support provider will always keep an eye on your network to make sure things are going smoothly. This is aided by a network operations center (NOC), a nerve center where technicians can view information about your network in real time and address inefficiencies and weak points as they appear. This will also help the professionals keep you apprised of the latest cyber threats and how they might pose a threat to your business. Most technicians also have access to a mobile NOC so that they can respond to issues with your network even when they aren’t in the office.


When you outsource your IT support, you’re investing in a technology partnership that will pay for itself many times over. You can stop wondering when you’re going to finally catch up with technology and start thinking about how to get an edge and leverage technology to get a leg up on your competition. If you’re a Detroit area business owner or manager ready to commit to a progressive IT philosophy, get in touch with Xpert Technologies.