When to Look for an IT Support Specialist

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How often do you experience issues that make you realize your business doesn’t have the technology it needs? Do you ever find yourself in situations that call for more than your current solutions but doesn’t warrant a full IT department?  If so, your business might benefit from partially or completely outsourcing its IT needs to an IT support specialist.  

As your business grows, your technology needs will evolve accordingly. Even if you’re diligent about updating your hardware and software, IT can quickly become unmanageable. If your business is experiencing technical or procedural growing pains, there’s likely a solution available — but you’ll need the expertise of an IT support specialist.

Here are several common symptoms of a business that needs professional IT services, and how an IT support specialist can help.

Your Infrastructure Has Always Been a Work in Progress

This symptom becomes more apparent the longer you’ve been in business. If you were founded in the internet’s youth, you’ve probably been building up your IT infrastructure for 20+ years. During that time you’ve had to make decisions to accommodate your budget. As a result, your current infrastructure is likely a patchwork quilt of hardware and software with components. Your tech could range from painfully obsolete to completely current.

Even if you’ve only been in business a few years, technology is now changing so quickly that your hardware may be obsolete within a few years. An IT support specialist will be able to analyze your infrastructure and determine what changes are needed, and provide continuing support to ensure things are going smoothly once the necessary changes are made.

Your Tech Isn’t Improving Your Processes

Even if you’ve invested properly in your IT infrastructure, you may not be noticing any positive changes in your operations. More often than not, this means that your business has the necessary tools to solve its problems. But you’ll need to make adjustments to your workflows in order to experience the benefits.

An IT support specialist can examine your business and discover the flaws that are keeping your technology from working efficiently. Once you’re aware of what adjustments you need to make, you can refine your processes.

You’ve Had a Cybersecurity Wakeup Call

Cybersecurity is a huge issue for modern businesses as phishing and ransomware cost companies more money every year. If you haven’t put much thought into your business’s security, take a moment to do so now. Are you prepared to ward off a direct cyberattack? Do your employees know how to avoid phishing scams? Are you aware of the dangers of malware like Petya and WannaCry?

If your business doesn’t have adequate defenses, the digital landscape can be a hostile one. An IT support specialist can check your network for weaknesses and help you put the necessary defenses in place. Network monitoring services can keep an eye on your network and stave off threats before they pose any danger to your business.

These are only three scenarios, but they should give you an idea of what to keep an eye out for. If your business is experiencing any kind of pain and you think your technology or processes may be at fault, you should consider reaching out to a professional IT support specialist. These experts have the knowledge and resources of established managed service providers at their disposal. They can identify and solve your problems.

If you think your business could benefit from the expertise of an IT support specialist, don’t hesitate to reach out today. At Xpert Technologies, we take pride in our seasoned team of professionals and are committed to helping your business reach its full potential.